If newest meter data updated on the platform, you see a green flag next to the meter. A red flag means data is not being updated. You can hover the cursor over the flag to see when we last received data. If the meter no longer receives data, there are some steps you can take:
- Make sure the meter is active, meaning it has had consumption in the period or the meter has not been replaced
This can e.g. be done by inspecting the meter in your building or asking your utility directly.
- Check how often the meter actually sends data
Typical cases:
- Many district heating meters that can send data every day on an hourly level might send data less frequently than that e.g. if they are placed in a basement with concrete walls where it is difficult for the meter to send data as often as it actually can to a drive by pick up
- You can check this by investigating the surroundings of your meter and if something should be changed so the data can more easily be sent
- Many water and gas meters might not send data that often e.g. on a monthly level triggering a false positive stale meter alert
- You can check this in consultation with your utility company. They are often interested in changing the meters to ones that can send hourly data with daily syncs to deliver a better service and optimize their district heating, water and gas utility operation
- EU directives also set standards that meters need to be remotely read before 2027 so the old meters will in most cases if not all need to be replaced anyhow. They might as well enable to fix water leaks today
- Check if the ElOverblik authorization needs to be renewed
If you have a red flag in the right side for your electricity meters with data coming from Energinet’s ElOverblik in the Ento app › settings › meters, your ElOverblik authorization might need to be renewed.
You can check this by going to settings › data sources › Energinet. Check if the authorization is still valid. If not, press ‘renew’ on the site, log in with MitID Erhverv and give access to the data.
- Sync the datasource and see if that fixes the issue
If you have a red flag in the right side for your meter for district heating, water and gas data in the Ento app › settings › meters, your data might need to be synced.
You can check this by going to settings › data sources › the relevant data source e.g. HOFOR and see if there are any recent data files there e.g. from the last couple of days. If this is the case, you can press ‘sync’ on the site to get the most recent data on the platform.
- The meter has previously received data on Ento, when the integration was done initially, but the meter is no longer receiving data
If you have a red flag in the right side for your meter for district heating, water and gas data in the Ento app › settings › meters, click the specific meter ID, click data. Then, inspect the data time series to see if there is a flat zero line indicating that the utility has not sent data for the meter over a longer period of time.
Example
Contact the utility and inform them that for meter (e.g. meter number or meter ID ‘1234’) you no longer receive data on the Ento platform.
Preferably inform then about the time when the data stopped sending so the utility can use the information to troubleshoot and find the issue e.g.:
- Scenario 1: That they changed the meter then and forgot to add it to the data sending to Ento or
- Scenario 2: That they did a system update where they changed the name of the meter
Ask the utility to check if they are sending data to Ento for the meter and if not update the data export to also include the meter depending on the issue.
- Contact Ento
If you still don’t receive data, you can contact Ento support and we will try to help you.